1、Good morning(afternoon, evening), sir(madam)

早上（下午、晚上）好，先生（夫人）。

2、How do you do?

您好！（初次見面）

Glad to meet you.

很高興見到您。

3、How are you?

您好嗎？

Fine, thanks. And you?

很好，謝謝。您好嗎？

4、Welcome to our hotel (restaurant, shop).

歡迎到我們賓館（餐廳、商店）來。

5、Wish you a most pleasant stay in our hotel.

愿您在我們賓館過得愉快。

6、I hope you will enjoy your stay with us.

希望您在我們賓館過得愉快。（客人剛入店時）

I hope you are enjoying your stay with us.

希望您在我們賓館過得愉快。（客人在飯店逗留期間）

I hope you have enjoyed your stay with us.

希望您在我們賓館過得愉快。（客人離店時）

7、Have a good time!

祝您過得愉快！

8、***hotel, front desk. Can I help you?

***飯店，前廳。您找誰？

9、Sorry, I've dialed the wrong number.

對不起，我撥錯號了。

10、May I speak to your general manager?

能和你們總經理說話嗎？

Speaking.

我就是。

11、Sorry, he is not in at the moment.

對不起，他現在不在。