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怎樣成為一個優(yōu)秀的聆聽者

放大字體  縮小字體 發(fā)布日期:2009-08-20
核心提示:Listening to people is a fine art that needs to practiced. If you are like most people, then chances are you often interrupt others while they are still talking. In your defense, you could say that a long-winded, one-sided conversation is the quicke

    Listening to people is a fine art that needs to practiced. If you are like most people, then chances are you often interrupt others while they are still talking. In your defense, you could say that a long-winded, one-sided conversation is the quickest turn off ever, and while this might be true, it just shows basic respect for the other person when we are prepared to listen to them without consistently interrupting their speech.

    A typical example is Larry King. I've been watching a lot of Larry lately after the Michael Jackson fiasco and noticed he always interrupts his guests. I find this very rude. I do realize that he probably has to stick to some fast-paced schedule, but still, his abrupt interruptions are not really cool, nor are they professional.

    As it stands though, none of us ever likes to be interrupted anyway. If it does happen, we tend to feel ignored, overlooked and unappreciated. So how can we still get our message across while becoming a better listener in the process? If you like to try this yourself, then please read on:

    *Take turns

    Failed discussions are almost always interpersonal related. It is during the process of screaming at the kids or arguing with our partner when we fail to listen to what the other party has to say.To help navigate the mental minefield in such a situation it helps to give each person/party its own turn where they can speak for a minute or two, telling what's on their minds while you listen. After their time is up, it's your turn to speak. It works!With a bit of training and a willingness from both sides to give this a fair go you will actually resolve matters a lot faster because instead of trying to out-shout one another to get heard, everyone can have their say in relative peace, allowing easier conflict solving.

    *Remove your prejudice

    How often do we shut off to another person's message just because we don't agree with them? We do it all the time. Since we are human, we all have our own opinion on things. That's perfectly fine. But you know as well as I do that everything has two sides. Remember, yin and yang, good and bad, right and wrong!By removing our prejudice to actually listen to what the other person has to say we remove self-imposed brain blockages and open ourselves up for proper communication with the other party. You should try it, because you might be surprised what you learn during the process.

    *Practice eye contact

    A discussion without eye contact is like a body without a soul. Something lacks - a personal touch. If you are guilty of shutting off to other people's talk, could it be because you don't make eye contact with them while talking to one another?Granted, this is hard to do when speaking on the phone, but the next tip might help you in those situations.Practice eye contact when you speak with someone the next time. Initially it might be hard because many people are actually uncomfortable looking into each other's eyes. However, it will be worth your while because in doing so you establish a new intimacy between the people involved and I'm almost willing to guarantee that this will help to form a better bond between you.

    *Show courtesy

    To me, courtesy is a life essential. I was brought up to show courtesy to others. This helps when we speak with people on the phone. However, there are situations when you just can't listen to someones rambling any longer. The worst real life situations are call center calls. In that case, firmly tell them you are not interested to hear what else they have to say and if they ignore your plea, then hang up the phone.

    *Silence is key

    Sometimes, saying nothing says so much more. The messages you tell when you are silent can be read in your body language, so be careful how you hold yourself at the next staff meeting.By being silent and observing what the other person has to say we learn to pick up on their energies and the messages they DON'T speak. This is a great tool if you work with people, because you can gain a deeper insight into their personalities by being a better observer. What are your favorite listening tips? Feel free to share, it's your turn to speak.

    聆聽他人是需要不斷練習的藝術。如果你和大多數(shù)人一樣,很有可能常常在別人講話的時候打斷他們。在你看來,一個冗長枯燥的、一邊倒的談話是讓人極其厭煩的事,當然你說的或許沒錯,但當我們準備好好聆聽,而不是一味打斷他們講話的時候,這至少顯示了我們對他人的基本尊重。

    一個典型的例子是Larry King.Michael Jackson的慘劇發(fā)生后后我看了很多期Larry的節(jié)目,發(fā)覺他經(jīng)常打斷嘉賓講話。我認為這是一種很無禮的行為。我想可能他的行程很匆忙,即使如此,他唐突的打岔仍是非常不好的,而且非常不專業(yè)。

    事實就是這樣,我們講話的時候不喜歡被打斷。如果出現(xiàn)了這種情況,我們會覺得自己被低估、被忽視了,并且不受到賞識。因此在成為一個更好的聆聽者的同時又該如何傳達出我們的信息呢?要是你希望做些嘗試,那么請繼續(xù)讀下去:

    *輪流說話

    不成功的談話幾乎都發(fā)生在人與人之間。也正是在對孩子大喊大叫抑或和合作伙伴爭吵中,我們忘了去聆聽對方想要說的話。輪流說話可以幫助你找出在這種情況下精神上的雷區(qū),讓你給對方一到兩分鐘的時間說出自己的想法。他們說完后你再開 始說。這確實很有效。一些訓練并且愿意給雙方均等的機會,你會發(fā)現(xiàn)很多事一會兒就解決了。因為讓人在相對和諧的環(huán)境下說完要說的話,而非對著彼此大吵大鬧,更容易讓化解爭端。

    *丟掉你的偏見

    多少次我們打斷對方僅僅是因為彼此觀點相左?我們一直都在這么做。因為我們是人類,對事物有自己的觀點。這完全沒 有問題。但你應該知道盡管如此,任何事物都具有兩面性。切記,陰和陽,好和壞,對和錯!

    丟掉偏見,認認真真的去聽對方想要傳達的信息,實際上也是幫我們解除自己強加的思想束縛,并且有助于更好的和他人交流。你不妨試試,因為你可能會驚訝于自己在這個過程中的收獲。

    *進行眼神交流

    沒有眼神交流的談話就像沒有靈魂的軀體。有一些東西缺失了--更人性化的一面。如果你對打斷他人說話感到慚愧,有沒有可能是由于你們在談話時沒有眼神交流?的確,在講電話時這有些困難,但下面一條建議也許對你在哪些情況下有所幫助。下一次,當你和某個人講話時別忘了進行眼神交流。剛開始也許有點困難,因為很多人不習慣看著別人的眼睛說話。但是,這絕對對你有好處。因為這么做,可以拉近彼此的距離。我?guī)缀蹩梢钥隙ㄟ@有助于雙方建立更好的關系。

    *對他人要有禮貌

    對于我來說,禮貌是生活中必不可少的東西。我生來就被教導要對他人有禮貌。當我們講電話是這點很有幫助。然而,有些時候你就是無法忍受某人在那滔滔不絕。現(xiàn)實生活中最糟糕的情況要數(shù)電話服務中心的電話了吧。既然那樣,堅定地告訴他們你對他們要說的任何話都不感興趣;如果他們不聽你的請求,那么就把電話掛了吧。

    *沉默是金

    有的時候,什么都不說反而更有效。當你保持沉默的時候,可以通過你的肢體語言知道你想要說的話,所以在下次員工大會上要注意你的姿態(tài)。

    保持沉默同時注意他人說的話,我們可以感受到他人的能量并且領悟到那些他們沒有傳達的信息。這在你和人工作時會很有幫助,因為通過更好的聆聽,你可以對他人的性格有更深的了解。

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